CODES and ETHICS

1. DEFINITIONS

The name of the agent network is FREIGHT FORWARDERS FAMILY WORLDWIDE AGENTS NETWORK serves through website address; www.freightforwardersfamily.com which is owned, managed and published by International Network Organization Limited in Hong  Kong.

A) Management: Ino Ulus. Nak. Org. Ltd. Sti.

B) 3F : Freight Forwarders Family Worldwide Agents Network

C) Member: The company which fully paid up requested fees.

D) AGM: Annual General Meeting or Annual Conference.

E) PPP: Payment Protection Program provided under the brand name INO Global Protection.

F) Database: All information about business including email addresses, logo and any kind of records.

G) Codes and Ethics: The rules settled by Management which regulates Member’s actions, business, handling process, performance and behaviours in 3F. It refers to the rules which are accepted by Member in advance and subject to amendment at any time by Management without prior notification.

2. AIMS AND OBJECTIVES

2.1 To gather and represent international freight forwarders, shipping and logistics companies under 3F name.

2.2 To promote Member and provide business opportunities to Member.

2.3 To bring new business partners to Member from different countries.

2.4 To provide reliable and strong agents from all over the world to Member.

2.5 To keep Member’s service quality on higher side while it is cooperating under 3F umbrella.

2.6 To regulate and standardize Member’s business flow for highest level performance.

3. OWNERSHIP OF DATABASE

3.1 Member agrees that the data submitted to 3F becomes part of Management’s Database. Member acknowledges and agrees that Management owns the Database and the compilation of all Members’ data set forth in Database, all forms distributed by Management for use by its members and all reports generated by Management.

3.2 Member agrees that it will not contest management’s ownership of the Database or the compilation of data set forth therein, forms or reports, or Management’s sole right to any copyright interests in Database, forms or reports.

4. MEMBERSHIP BENEFITS

4.1 Member is entitled to usual privileges incident to membership in 3F, including announcements, newsletters and the opportunity to attend AGM, may have benefits of PPP as stated in section 19.

4.2 Member is allowed to use 3F logo on its website, emails, printed documents, business cards and promotional materials during its membership period.

4.3 Member is listed at www.freightforwardersfamily.com with its company name and address, logo, contact person’s details and introduction text or company biography.

4.4 Member has username and password for the members only area and/or social platform of agent network to share information and ideas with other Members. (if available)

4.5 Member works with other members based on codes and ethics which aim to provide highest level standards.

5. FEES

5.1 One time registration fee is paid only one time at the beginning of membership period.

5.2 Membership fee is usd 500 for headquarter or 1st office .

5.3 Membership fee is usd 250 per branch office.

5.4 Payment Protection Program fee is paid as indicated in section 19.

5.5 Member accepts that fees are payable for a 12 month period from the date of acceptance and usd 50.00 bank processing fee is added to top of the fees if funds sent via bank transfer.

5.6 In the event that payment is not received within 30 days of billing or the day of membership renewal, usd 150 surcharge is applied and member shall be considered in default and membership revoked if full  payment (inclusive of the surcharge) is not received within next ten (10) working days.

5.7 Fees are non refundable under any circumstance.

5.8 Fees are non transferable to any party.

6. INDEMNIFICATION

6.1 Member hereby agrees to indemnify and hold harmless Management and each of its directors, officers, employees and agents from all litigation, damages, claims, settlement payments, liabilities, actions, causes of action, and reasonable costs or expenses (including attorneys' fees and expenses), incurred, suffered, sustained or required to be paid by Management or any of the indemnitees listed above by reason of, or resulting from, a claim by any third party based upon an implied or express allegation that (a) any representation or warranty made by Member was not correct or accurate, or (b) Member breached any provision of this Codes and Ethics.

7. TERMINATION AND REVOCATION OF MEMBERSHIP

7.1 Management has the right and the authority to terminate membership without declare any reason. Fees will not be refunded in any circumstance.

7.2 Regardless of the manner of termination of membership, the provisions contained in sections 3 and 6 of this Codes and Ethics shall survive expiration of Member’s membership in 3F.

7.3 Member must remove the 3F logo from its website, emails and printed documents once its membership is terminated.

7.4 Member may terminate 3F membership at anytime. Fees will not be refunded in any circumstance.

7.5 Notice to terminate membership must be given by Member 3 months prior to the expiry date of membership.

7.6 No reference about 3F can be used in the case of termination of Membership.

7.7 Management can update and inform Members about the reason of termination of Membership.

8. COMMUNICATIONS

8.1 Member must have internet access, e-mail capability, operative web site and must be fully protected by anti-virus software.

8.2 Member is responsible for advising 3F about any updates and changes to their company profiles and/or contact details.

8.3 Member uses English as communication language in all emails.

8.4 Member automatically gives permission to Management to use any material about it for promotion by submitting company news, photos, logos or press releases.

8.5 Member is invited to use 3F logo on letterheads, business cards and its website during its membership.

8.6 Member agrees to report any displeasure regarding communication with other 3F members.

8.7 Member agrees to respond emails in maximum 24 hours.

9. LEGAL LIABILITY

9.1 Member accepts that Management shall not be responsible for any damages or legal claims.

9.2 Member accepts that Management shall not be responsible for any debt, obligation or liability of a Member.

9.3 Member accepts that the governing law of 3F shall be that of Hong Kong SAR.

9.5 Member irrevocably agrees that the courts of Hong Kong SAR shall be exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this codes and ethics, use of website www.freightforwardersfamily.com and any other information.

9.6 Member accepts that Management can not be hold responsible for any errors, omissions, unpaid invoice(s), misunderstandings or claims arising from this codes and ethics.

10. FUTURE MEMBERSHIP AGREEMENTS, CODES AND ETHICS

Member acknowledges and agrees that, as a condition to its continued membership in 3F, Management shall have the right, if it revises its standard  membership agreement, codes and ethics, to require Member to enter into the then-current version of membership agreement, code and ethics.

11. RETROACTIVE APPLICATION

In the event that Member participated as a member of 3F prior to the date of this codes and ethics, Member agrees that all provisions of this codes and ethics shall apply to its membership in 3F during such prior period.

12. MISCELLANEOUS

12.1 This codes and ethics supersedes all prior codes and ethics and constitutes the entire Agreement between the Member and Management regarding the subject matter hereof. This codes and ethics shall be binding upon and inure to the benefit of Management, 3F, Member and their successors and assigns.

12.2 All rights, title and interest in the name of 3F owned by Management and can not be used by Member without Management permission.

12.3 Non compliance or disregard to codes and ethics will result in disciplinary action such as cancellation of membership and being black listed in any platform, debt recovery agency website or database including www.freightforwardersfamily.com.

12.4 3F Codes and Ethics are formed to provide operational flexibility, quality and trust among 3F members.

12.5 3F is independent  from any Member or individual that publishes their details and services in this website.

13. OPERATION, DOCUMENTATION AND MARKETING PROCESS


13.1 Member agrees to exchange only real net/net charges and rates.

13.2 Free hand shipments are handled as free of charge.

13.3 Handling fee and profit share must be mentioned and agreed between members prior to shipments.

13.4 For free hand shipments, cargo origin Member should take confirmation from destination Member if the destination Member accepts mentioned shipment and for required conditions prior to shipment.

13.5 Cargo origin Member should take confirmation from destination Member regarding documents such as MBL/HBL, MAWB/HAWB, CMR, ATR, Certificate of Origin if prepared documents match with destination country requirements and regulations.

13.6  Destination Member should check draft documents, request modification if needed and confirm before vessel sailed or flight/truck departure to the cargo origin Member.

13.7 Documents such as CMR, MBL/HBL and MAWB/HAWB must be prepared regarding destination Member’s instructions. Members should agree on documentation prior to vessel, flight and truck departure.

13.8 Destination Member is responsible for collection of the original Bill Of Lading issued by the other party and all freight charges in freight collect shipments before releasing cargo to consignee (unless otherwise agreed).

13.9 Destination Member must send “Arrival Notices” to consignee and/or notify party on HBL, HAWB, CMR and provide a good collaboration with them for a smooth delivery. Ocean carrier’s B/L can not be released to any third party.

13.10 Cargo originating Member must send Pre-Alert message by e-mail or fax with CMR, MBL/HBL and MAWB/HAWB copies via email to destination Member.

13.11 Pre-Alert message must be sent by email or fax to destination Member in 48 hours after vessel sailed and in 24 hours after flight and truck departure.

14. ACCOUNTING and SETTLEMENT

14.1 All payments/accounts must be settled within 30 days from the date of invoice (unless otherwise agreed) or earlier in case of larger amounts.

14.2 Awaiting payment from anyone such as client, customer, shipper and consignee are not a reason and an excuse for non-payment to another member unless these were agreed conditions prior to the trade.

14.3 Payments (TT/WT) should be in the currency quoted. (Unless otherwise agreed)

14.4  All bank charges occuring on the side of the beneficiary for remittance are the responsibility of the beneficiary.

14.5 Payer should arrange remittance with all bank charges including intermediary bank charges and amount should arrive beneficiary account as on the invoice.

15. DISPUTES AND ARBITRATION


15.1 Member must follow Case and Claim Management process.

15.2 All Claims are handled as indicated in Case and Claim Management process.

15.3 Management is involved in the quality of cooperation among its Members. Problems regarding reliability or financial issues must be reported immediately to Management in order to take the required actions.

15.4 Management can act as an independent arbitration facilitator for discrete and speedy resolution of claims between members.
15.5 Any claim between members related to their cooperation is settled by Management mediation.

15.6 Member is agree to accept Management’s decision as final decision and member will make payment or pay penalty accordingly if it is required by Management.

16. DISCIPLINARY PROCEDURES

16.1 Management has the right to list Member in blacklists or make Member black listed in any platform.

16.2 Management has the right to inform all members about the delinquent and default party.

16.3 Management has the right to send warning message to the companies in its database.

16.4 Management has right to inform other private and official organization, associations and agencies about a blacklisted or delinquent member.

17. ANNUAL CONFERENCE PARTICIPATION

17.1 Member accepts that joining annual general meeting at least one time in each two year is mandatory.

17.2 Member accepts to confirm its firm annual general meeting participation at latest one (1) month prior to event date. Member may not be allowed to join annual general meeting in case of late notification to Management.

17.3 Member accepts that in case it is not able to attend annual general meeting, fees are totally non refundable and non transferable to any other Member or party.

17.4 Management will arrange annual conference each year in a country regarding its operational capabilities. In case of any failure of arranging annual general meeting, Management can not be held responsible for any expense, error or omissions by Member and fees are totally non-refundable.

17.5 Member accepts that Management has the right to cancel annual general meeting or change the location and date by prior notice through email or fax.

18. ACTIVITY REPORT, MONITORING AND EVALUATION

18.1 Member should transfer at least 30% of its's business to fellow  Members. Agents's performance is evaluated annually by score cards or activity reports. High performance and great attention to fellow agents are required.

18.2 Management may want Member to prove that its stable and solvent. Member accepts to provide financial reports and information about the firm.

18.3 Management may require any survey documents and information from Member to perform random quality controls.

18.4 Providing monthly Activity Report is mandatory and Member must provide it with all required details on the date assigned and regarding the given guideline.

18.5 Activity Report must contain following information such as invoice numbers, invoice amounts, invoice date, payer name, equipment types, departure port, destination port, M/BL and H/BL numbers.

19. INO GLOBAL PROTECTION (PAYMENT PROTECTION PROGRAM)


19.1 INO Global Protection is the name of Payment Protection Program.

19.2 Participation to INO Global Protection is mandatory in Freight Forwarders Family Worldwide Agents Network.

19.3 Members must follow the stated clauses in here to get benefit from INO Global Protection.

19.4 3F Members are allowed to choose Protection Group from A to D.

19.5 Payment Protection Program Contribution Table

*Member can choose only one protection group;

 Protection Group

 Head Office Only

 Head Office & One Branch

 Additional Branch

 A

 usd 500

 usd 750

 usd 500

 B

 usd 750

 usd 1000

 usd 500

 C

 usd 1000

 usd 1250

 usd 500

 D

 usd 1500

 usd 1750

 usd 500

19.6 Payment Protection Program Compensation Percentage Per Protection Group

 Protection Group

 Planned Maximum Per Incident Compensation Limit

 A

 5% of Actual INO Global Protection Budget

 B

 10% of Actual INO Global Protection Budget

 C

 15% of Actual INO Global Protection Budget

 D

 20% of Actual INO Global Protection Budget

 

*Incident defined as unpaid invoices related to the concerned shipment.

19.7 INO Global Protection covers unpaid invoices for the handling of freight transactions such as air freight, sea freight, land freight, inland transportation, customs clearance service fee and local port charges.

19.8 INO Global Protection is not a cargo or freight liability insurance. Customs penalties, warehouse charges, storage charges, demurrage charges, value of goods, duties/taxes, errors, omissions and bankruptcy of a member are not covered by INO Global Protection.

19.9 Cargo Claim is not applicable in this program. Each member can obtain the cargo insurance and third party liability insurance separately.

19.10 In order to receive payment from Payment Protection Program, the recipient must agree to sign any future recoveries of the debt over to the Management and to fully cooperate with 3F in instituting collection and/or legal recovery of such debt.

19.11 Activity Report must be submitted to Management in first ten days of every month.

19.12 INO Global Protection covers only the invoices submitted in Activity Report to Management  on time.

19.13 Both origin and destination agent must be the member of 3F.

19.14 Members should ensure that they are dealing with an office that is enrolled to 3F and INO Global Protection; Offices that are NOT enrolled are NOT protected under INO Global Protection.

19.15 Fees are non refundable and non transferable.

19.16 Shipper and Consignee agents on MBL and MAWB must be the member of same agent network organization and must be the companies who are covered by INO Global Protection.

19.17 Debtor and creditor companies shown on an invoice must be the member of same agent network organization, should hold valid membership and must be the companies who are enrolled to INO Global Protection. Member agent is to be monitored by the network management via activity report.

19.18 Claim is not accepted if the creditor fails to report to the network management within 60 days from the date of invoice.

19.19 Creditor must report the default within 60 days from the date of invoice through opening “Claim for Unpaid Invoice”.

19.20 Management can not be held responsible and does not accept any financial liability for commercial or financial obligations that are not met by Member.


NOTICE AND DISCLAIMER: INO ULUSLARARASI NAKLIYE ORGANIZASYON LTD. STI. LOCATED AT TURKEY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING  WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, ANY WARRANTY OF COMPATIBILITY BETWEEN THE ORGANIZATIONS, SITES OR SOFTWARE OR DATA PROVIDED AND EQUIPMENT OR SOFTWARE OWNED OR USED BY MEMBER, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE. MEMBER AGREES THAT INO ULUSLARARASI NAKLIYE ORGANIZASYON LTD. STI. SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES, INCLUDING  WITHOUT LIMITATION ANY LOSS OF USE, LOSS OF DATA, LOST PROFITS, LOSS OF BUSINESS, OR OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, EVEN IF INO ULUSLARARASI NAKLIYE ORGANIZASYON LTD. STI. HAS BEEN INFORMED OF THEIR POSSIBILITY.